Refund and Return Policy
At Prime Golf Systems, our products are made to order and prepared specifically for each customer. Because of this, we do not accept returns or offer refunds for change-of-mind purchases, ordering the wrong product, or other reasons unrelated to a product defect.
Defective Products
If your product arrives defective or develops a defect covered by the applicable warranty, please contact us as soon as possible at orders@primegolfsystems.com.
Please include your order number and a description of the issue. Photos or videos may also be requested to help us assess the problem.
After reviewing the issue, Prime Golf Systems may provide an appropriate resolution, which may include a replacement, repair, replacement component, or refund, depending on the nature of the defect and the circumstances.
Non-Defective Returns
Because our products are made to order, returns are not accepted for non-defective products. This includes, but is not limited to:
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Change of mind
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Incorrect product selection
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Incorrect measurements or specifications provided by the customer
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Products no longer wanted or needed
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Delays caused by circumstances outside Prime Golf Systems' control
Damaged Shipments
If your order arrives visibly damaged, please contact us promptly at orders@primegolfsystems.com and provide photos of the packaging and the product. We will review the damage and work with you on the appropriate resolution.
Refunds
Refunds are only considered when an order or product qualifies for a refund under this policy. Approved refunds will be issued to the original payment method.
Prime Golf Systems reserves the right to review each return, defect, damage, or refund request individually before approving a resolution.
For questions regarding returns, refunds, or defective products, please contact: