Warranty Policy
At Prime Golf Systems, we stand behind the quality of our products. All Prime Golf Systems products are covered by a 1-year limited warranty from the date of purchase.
1-Year Warranty
For one year from the original purchase date, Prime Golf Systems covers defects in materials, workmanship, and product functionality under normal intended use.
If a covered issue occurs during the warranty period, we will work with you to resolve the problem. Depending on the circumstances, the resolution may include a repair, replacement, replacement parts, or another appropriate solution.
What Is Covered
Our 1-year warranty provides comprehensive coverage for defects and issues affecting the product under normal use, including:
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Defects in materials or workmanship
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Manufacturing defects
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Product components that fail during normal use
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Functional issues resulting from a manufacturing defect
Shipping
If a product needs to be returned to our facility for a warranty inspection, repair, or replacement, Prime Golf Systems will cover the shipping costs associated with returning the product to our facility.
We will provide instructions for the warranty return process when your claim has been reviewed and approved.
What Is Not Covered
The warranty does not cover damage resulting from misuse, abuse, accidents, unauthorized modifications, improper installation, improper maintenance, or use outside the product's intended purpose.
Normal cosmetic wear and damage caused after delivery are also not considered manufacturing defects.
How to Submit a Warranty Claim
To submit a warranty claim, contact us at:
Please include your order number, a description of the issue, and photos or videos of the product when applicable. Our team will review the claim and provide the next steps.
Prime Golf Systems reserves the right to inspect the product and determine the appropriate warranty resolution based on the circumstances of the claim.