Shipping Policy
At Prime Golf Systems, some of our products are made to order. Because of this, each order requires time for preparation before it is shipped.
Order Preparation
Once your order is placed, please allow 5–10 business days for preparation. This includes processing, product preparation, quality checks, and getting your order ready for shipment.
Shipping & Delivery
After preparation is complete, orders are shipped and typically delivered within 10–20 business days.
Please note that all timeframes are based on business days and do not include weekends or holidays.
Your total estimated timeframe from placing your order to delivery is approximately 15–30 business days.
Made-to-Order Products
Since our products are made to order, preparation begins after your purchase is confirmed. For this reason, orders cannot generally be cancelled once production or preparation has begun.
Delays
While we work to meet the estimated timeframes above, delivery times may occasionally be affected by circumstances outside our control, including carrier delays, weather, customs processing, or other unforeseen shipping issues.
Defective Items
Prime Golf Systems does not accept returns or provide refunds for reasons other than defective products. If your order arrives defective, please contact us as soon as possible so we can review the issue and determine the appropriate resolution.
To report a defective item or ask a question about your order, please contact:
When contacting us about a defective product, please include your order number, a description of the issue, and photos or videos showing the defect when applicable.
Prime Golf Systems reserves the right to review each reported defect and determine the appropriate resolution.